I Get This error

Have trouble running Grimrock 1 or you're wondering if your graphics card is supported? Look for help here.
Post Reply
charmmar
Posts: 4
Joined: Fri Oct 02, 2015 3:48 am

I Get This error

Post by charmmar »

I start up the game and a pop up comes on my screen showing me this :
The following error occurred while starting game:
D3D error - create device failed D3DERR_DEVICE LOST

Please check that your computer meets the minimum requirements and that your graphic card
and sound card drivers are up to date.

They are so now what do I have to do to get game to work right , this is what I have as a computer

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150722-0600)
Language: English (Regional Setting: English)
System Manufacturer: ASUS
System Model: All Series
BIOS: BIOS Date: 09/02/13 17:37:26 Ver: 08.01
Processor: Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz (4 CPUs), ~3.2GHz
Memory: 16384MB RAM
Available OS Memory: 16322MB RAM
Page File: 5051MB used, 27590MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

Card name: AMD Radeon R9 200 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x6810)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_6810&SUBSYS_30301462&REV_00
Display Memory: 4095 MB
Dedicated Memory: 2027 MB
Shared Memory: 2068 MB

Appreciate someones help please and thank you
User avatar
Dr.Disaster
Posts: 2874
Joined: Wed Aug 15, 2012 11:48 am

Re: I Get This error

Post by Dr.Disaster »

Judging by the error message your video driver failed to do what LoG asked for. Since you got a rather current Radeon that is able of anything the game might ask for consider a driver update/reinstallation.
charmmar
Posts: 4
Joined: Fri Oct 02, 2015 3:48 am

Re: I Get This error

Post by charmmar »

So are you saying to uninstall my drivers for my Radeon then reinstall? or reinstall the game?
Appreciate you helping me.
charmmar
Posts: 4
Joined: Fri Oct 02, 2015 3:48 am

Re: I Get This error

Post by charmmar »

I wanted to know that if I bought the game from steam directly does it make a difference for the download if I buy it throu this site?
User avatar
Dr.Disaster
Posts: 2874
Joined: Wed Aug 15, 2012 11:48 am

Re: I Get This error

Post by Dr.Disaster »

The error message indicates a problem in your system's DirectX, especialy Direct 3D and that means your graphic card or it's driver. Assuming your card is ok it boils down to a bad driver so goto the AMD website, download the latest Catalyst for your Radeon, uninstall your current driver and then install the downloaded one.
charmmar
Posts: 4
Joined: Fri Oct 02, 2015 3:48 am

Re: I Get This error

Post by charmmar »

I finally got it working after reading some other posts about this issue.
Seems that after restarting my computer it started to work lol.

Thank You again for all the info
Post Reply